Cancellation Policy

You must cancel your New Student Orientation by 5:00 pm three business days prior to your scheduled session if:

  • You are unable to attend the session you originally signed up for.
  • You are signed up for a session and decide NOT to attend the University of New Mexico for the upcoming semester.


About the Cancellation Deadline

  • New Student Orientation works with a number of departments that require us to guarantee your space prior to your arrival at orientation.
  • The three-business-day notice allows us sufficient time to contact these departments and notify them of any changes, thus allowing you not to be charged. 
  • Failure to contact New Student Orientation by the cancellation deadline (5:00 pm three business days prior to your scheduled orientation session) will result in a NSO fee for the full program amount. 
  • Contacting another University office about your decision to not attend UNM does not count as canceling your commitment to attend orientation. 
  • If you do not contact New Student Orientation to cancel your reservation, you will be charged.
You can modify your orientation reservation (including session/program date, guests, anticipated major, etc) up until the cancellation deadline by logging into the reservation system using your UNM Net-ID and Password. Click here to login to the reservation system.